- Free Shipping
- Holiday Shipping Estimates
- Shipping Details & Exclusions
- 2-Day Shipping to Major Canadian Cities via FedEx
- Shipping Surcharges
- Pay Online & Pick Up in Store
- Order Turn-Around-Time
- Receiving Your Shipment
- Keeping Track Of Your Order
- Final Sale Items & No Return Items
- Holiday Returns
- Damaged Items
- Returning Damaged Goods
- Cancelling Your Order
ECS Coffee will ship any order for free within Canada (see below for some exceptions) with a minimum purchase value of $50 before taxes via FedEx or Canada Post. This is determined by our shipping department to ensure your order is expedited as quickly and efficiently as possible. If you would like to request a particular shipping method please contact us immediately after placing your order with your order number at email@example.com Because our team packs products 7 days per week, we cannot guarantee all shipping requests will be possible.
Holiday Shipping Estimates
Shipping Details & Exclusions
|ECS COFFEE SHIPPING OPTIONS|
|SHIPPING METHOD||SHIPPING TIME||SHIPPING RATE|
|Free Standard Shipping*||1-7 business days||$0.00 (orders over $50)|
|Standard||1-7 business days||$9.99 (orders under $50)|
|Express||1-2 business days||$40.00|
*Free Shipping may not be available for remote areas. See Shipping Surcharges section below.
Orders are shipped Monday-Friday (excluding holidays). Orders placed after 2:00pm ET begin shipping the next business day. If there is a delay shipping your order, we will contact you within 24 hours.
**Please Note: We cannot guarantee 2 day shipping times and same day shipping during COVID / Holiday season 2020.
|ESTIMATED SHIPPING TIMES (STANDARD SHIPPING)|
|All Major Canadian Cities||2 days|
|Ontario, Quebec||1-2 days|
|Manitoba, Saskatchewan, New Brunswick, PEI, Nova Scotia||3-4 days|
|Alberta, British Columbia, Newfoundland & Labrador||4-5 days|
|Yukon Territory, Northwest Territories||6-7 days|
2-Day Shipping to Major Canadian Cities via FedEx
**Please Note: We cannot guarantee 2 day shipping times and same day shipping during COVID / Holiday season 2020.
ECS Coffee will ship any order for free within Canada (see below for some exceptions) with a minimum purchase value of $50 before taxes. FedEx 2-Day Express is our default shipping method for most locations within Canada.
FedEx 2-day express shipping is not offered to select locations. Orders being shipped to a PO box, and orders shipping to locations with two zeroes in the postal code will not be eligible for FedEx 2-day express shipping. In addition, areas in our shipping surcharges section are also not eligible for FedEx 2-day express shipping. Orders to these locations may be shipped via Canada Post by default, unless FedEx is otherwise requested by the customer at the time of order.
Click Here to see a full list of postal codes that are not eligible for 2-day Fedex shipping.
To request a specific shipping service or inquire about our shipping methods, please email us at firstname.lastname@example.org
Certain remote areas within Canada have limited delivery service and this results in a high shipping costs. We are unable to offer free shipping to these areas, but do have competitive rates with FedEx and Canada Post of which you can take advantage. Once we recieve your order we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause.
These areas include (but are not limited to) Yukon, Northwest Territories, Nunavut and the following postal codes:
V0B, V0C, V0E, V0G, V0H, V0J, V0K, V0M, V0N, V0P, V0R, V0T, V0V, V0W, V0X, V1C, V1E, V1G, V1J, V2H, V2V, V3Y, V6M, V8A, V8C, V8G, V8J, V8M
R0A, R0B, R0E, R0G, R0J, R0L, R8A, R8N, R9A
T0E, T0H, T8S, T0G, T0A, T0C, T0J, T0K, T0P, T0L, T0M, T8V, T9C, T9V
E4P, E4X, E7H, E8E, E8J, E8T, E9E
Newfoundland & Labrador:
A0A, A0B, A0C, A0E, A0G, A0H, A0J, A0K, A0N, A0P, A0R, A1E, A1X, A2A, A2B, A2H, A2N, A2V, A5A, A8A
B0E, B0J, B0N, B0P
K0E, K0L, N0E, P0J, P0L, P0P, P0T, P0V, P0W, P0X, P0Y, P5N, P7A, P7B, P8N, P8T, P9A, P9N
Prince Edward Island:
G0A, G0C, G0E, G0G, G0H, G0J, G0K, G0L, G0T, G0V, G0W, G4W, G4X, G5A, G5B, G5H, G5J, G5R, G5T, G7B, G7N, G7P, G8H, G8J, G8K, G8L, G8M, G8N, G8P, J0A, J0K, J0M, J0R, J0T, J0W, J0X, J0Y, J0Z, J1T, J1Z, J3T, J5V, J6E, J8C, J9E, J9L, J9P, J9T, J9Z
S0A, S0C, S0E, S0G, S0J, S0K, S0L, S0M, S0N, S0P, S4A, S4H, S4V, S7A, S9X
Pay Online & Pick Up In-Store
Avoid shipping costs and paying in advance means no checkout lines. Offer valid on all orders. Place your order online and choose to pick up your order from any of our store locations during checkout. Please allow 24 hours after order is placed to pick up your order. Email notification will be sent when order is ready for pick up at the selected store location.
Orders over $100 require photo ID and the credit card used for the order to pick up. This is to prevent fraud, and to ensure that you get the correct order. Please bring your photo ID and credit card used for the purchase with you to pick up your order. Orders under $200 may be picked up by someone other than you. If you are sending someone to pick up your order, please respond to the email pickup notification to let the store staff know, including the first and last name of the person retrieving your package for you. The person retrieving your parcel must display their own photo ID to staff to pick up the item.
All orders over $200 must be picked up by the person who ordered, and must show the purchase credit card and photo ID at time of pickup.
It is regular practice at ECS Coffee to ship orders out the same day if the initial order is received before 2:00 pm ET (handling times may change based on the selected shipping option). In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.
*Shipments are processed Monday through Friday, excluding holidays.
Receiving Your Shipment
Please follow these basic guidelines to ensure the option of returning any of the products purchased:
a. In some cases, we will request a direct signature by the recipient. This option is commonly used for highly priced and valued items. Although we do not request direct signature as a regular practice with shipments, customers must be present to receive, inspect, and sign for their delivery if a signature is required.
b. Before signing/receiving the order, please ensure all shipments pieces are present and undamaged.
c. When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.
d. When your order arrives, unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages they must be reported immediately (within 24 hours) to email@example.com or call us toll free at 1-800-263-3890.
Keeping Track Of Your Order
Once your purchase has been shipped you will be e-mailed a tracking number to check the status of your order. We are committed to providing for you the best possible service, if you have any questions please contact us.
Final Sale Items & No Return Items
Due to health and safety concerns some of our products cannot be returned. Products that cannot be returned are individual or opened single serve capsules, and any other opened, consumable products. Freshly ground whole beans are not returnable. If you have an issue with your machine or appliance, please email firstname.lastname@example.org or call us toll free at 1-800-263-3890. We can help troubleshoot your machine, and provide you with help using your new machine. In the case that the machine has a warranty concern, we can help you start a new warranty claim with the manufacturer.
Any items marked in the product description as “Final Sale” cannot be returned.
Items purchased in-stores and online between October 1st and December 24th can be returned until January 31st, 2021. Returns on unopened / unused merchandise only. Replacement parts, consumables including (coffee, loose k-cups & variety packs) are final sale.
- If you are not completely satisfied with most of our items, they can be returned up to 30 days after you receive it with proof of purchase. Please note that all parts, consumable products (such as coffee, tea, or anything else that ends up your belly) are final sale. For everything else we won’t say "no questions asked", as we find that quite often a customer may be missing a step in using the item. Sometimes by providing a bit of extra knowledge we end up addressing any concerns you may have.
- If you purchased in store you can return to one of our stores. If you purchased online, or for curbside pickup, you can return to one of our stores in Ancaster or Burlington. Note that orders purchased online and returned in-store will be refunded within three business days and not immediately. For any returns being shipped back, please contact us first at email@example.com or call 1-800-263-3890 prior to shipping anything back to us.
- All items must be returned in the original packaging and be complete with all parts. We ask that you package your return items well so that they are not damaged during the journey. We cannot refund items which were not packaged well enough to survive the trip. We also reserve the right to assess and charge a restocking fee of 15-30% if the product is used, dirty, wet or missing any parts or accessories. Once we receive your returned item, we will inspect it to verify any damage and will refund the amount via your original method of payment.
- Please note that return shipping costs are the responsibility of the customer.
All of our products are covered under individual manufacturer warranties. If a product you’ve purchased from us stops working due to a manufacturer defect, please let us know as soon as possible by sending an email to firstname.lastname@example.org, and we will work with you to determine your warranty coverage. Note we are authorized warranty centres for some brands, but you may have to contact the brand in advance to authorize our service work.
Warranties do not apply to any glass or ceramic items or parts, or defect arising from a buyer or user’s misuse of the product, negligence, lack of descaling, or failure to follow product instructions.
If you change your mind or realize that you've ordered the wrong product after it's shipped, we'll happily accept a return as outlined in section 1 above. From this point, you're free to place a new order for the desired product either immediately, or once you receive your refund - it's up to you!
We have a multi-step process to ensure accuracy of all orders that ship from our warehouse. Each item is scanned twice through our system so it is unlikely you will receive the wrong item. We also track serial numbers of items (where applicable) we ship and keep a record of the weight of each shipment. This additional step enables us to duplicate each shipment, repack and confirm all items were shipped by weight. If you are unfortunate enough to discover a mistake or a damaged item in your order, please inform us right away by sending an email to email@example.com or call 1-800-263-3890 so we can rectify this for you asap.
Damaged items must be reported within 2 business days of receiving your order. We recommend that you take pictures of the damages prior to opening any packages.
Please follow the process below to notify us of your damaged items.
Returning Damaged Goods
The return process must be carefully followed in order to ensure there are no issues when returning your product:
a. Call us toll free at 1-800-263-3890 and request to speak to an online customer service representative.
b. The online customer service representative will record your information and acknowledge your claim(s).
c. Follow the directions given by the online customer service representative to return your order. It is extremely important that you include the details of your claim(s) and copy of your receipt with the returned order.
Returns will be processed within 5 business days upon ECS Coffee receiving them.
Cancelling Your Order
If you have placed an order and would like to cancel it, please email firstname.lastname@example.org or call us toll free at 1-800-263-3890 within 3 hours of placing your order to cancel it free of any charges. Please make sure to reference your order number in all communication to us. In the rare cases that we cannot prevent the shipment, please see our Returns section on this page.