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SERVICE & REPAIR

Please note: Due to a high volume of machines in for repairs, the current repair & service time for incoming machines is 2 weeks.

Service repairs are done in house at our ECS Coffee Burlington Location. You can drop off your equipment at either our Burlington or Ancaster locations. We currently service a wide range of espresso machines, coffee makers and coffee grinders, offering repairs, tune ups, and diagnostics.

We're an authorized service center for a wide variety of coffee and espresso brands, including Baratza, Lelit, Rocket and more (find the full list below). In addition, we are an authorized warranty center for DeLonghi and Technivorm coffee and espresso equipment.

Service & Repair

Espresso / Coffee Machine Diagnostic & Tune Up Estimate | $129.99


As water is the main component in the beverages we make, most espresso and coffee machine problems are a result of water issues or worn seals. In order to properly diagnose your machine we must ensure that the basics are covered.

 $129.99 Diagnostic & Tune Up Estimate Includes the Following:

• Thoroughly cleaning your machine
• Maintenance of the brew group (clean, lubricate)
• Cleaning of O Rings
• Cleaning and maintenance of grinder, if applicable.
• Descaling machine and removing mineral deposits
• Assessing for more complex issues
• Bench testing of functionality
• Estimate any outstanding issues and repair once authorized

To pay for your diagnostic & tune up in advance online, click here.
When you drop your machine off we will agree to a maximum level to spend before any further work commences. For example, you can authorize us to spend up to $350 plus tax (including diagnosis) without contacting you. Any work beyond that level would require your approval. All Estimates are to be paid in Advance.
At ECS Coffee, we stand by the quality of our work. All completed repairs include our 90-Day Repair Guarantee; if within 90 days of its delivery to you the machine experiences the same problem as was originally reported to us, our technicians will work with you to identify the problem and correct it.
*Any additional O-Rings required beyond those included in the tune up are charged additionally.

Grinder Estimate | $59.00


$59.00 includes diagnose, cleaning and labour to repair. The parts are not included in this cost. 

Residential Espresso / Coffee Machine Tune Up | $129.99


You deserve a quality coffee experience in every cup. To prolong the life of your coffee machine, we recommend regular cleaning and a scheduled tune-up to keep it in optimum serving condition.

 $129.99 ECS Tune Up Includes:

• Thoroughly cleaning your machine
• Maintenance of the brew group (clean, lubricate)
• Cleaning of O Rings
• Cleaning and maintenance of grinder, if applicable.
• Descaling machine and removing mineral deposits
• Assessing for more complex issues
• Bench testing of functionality
• Estimate any outstanding issues and repair once authorized
 
To pay for your diagnostic & tune up in advance online, click here.
We perform all repairs in our Burlington and Toronto locations and have a range of genuine manufacturers parts.

DROPPING OFF YOUR MACHINE

Before you drop off your machine, we ask that you clean out all water and used grinds. Drip tray and grounds container should be empty. Also keep the following in mind: 

- We cannot accept your boxes or bags. if you are transporting your machine in a box or bag, you will have to take the bag or box back.

- If your machine has been in storage, (for example a garage or cold cellar) please ensure that there are no bugs or larvae that may have entered the machine. Damp, moist areas are attractive to such critters. We will not accept these machines and if we find evidence once we inspect we will return this machine to you untouched.

*For Breville, we are only servicing the Breville Barista Express line at this time. We currently only repair Breville machines that are no longer covered under warranty. If your machine is still covered under warranty, please reach out to Breville.

For questions and inquiries about our service & repair program, or to request a quote for repair of your machine, please email our service department at service@ecscoffee.com or call our service & repair department at 905-631-1524 (ext. 217). Please understand that we cannot confirm part numbers for clients looking to purchase parts to repair machines themselves. If we did, we would not have time to repair anything. All parts purchased from us are final sale.
Note due to the high volume of calls, it may take some time for the service department to get back to you.

SERVICE & REPAIR LOCATIONS

ECS Coffee Burlington Service & Repair

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3100 Harvester Road #6
Burlington, ON L7N 3W8
(800) 263-3890
service@ecscoffee.com

DROP OFF HOURS

Monday - Friday: 9 am - 5 pm
Saturday & Sunday: 10 am - 5 pm

ECS Coffee Toronto / Etobicoke Service & Repair

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130 N Queen St
Toronto, ON M8Z 2E4
(647) 796-0501
hamid@ecscoffee.com

Monday - Friday: 10 am - 7 pm
Saturday: 9 am - 6 pm
Sunday: 10 am - 5 pm

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