The ordering and delivery experience was quick & easy. The product wasn’t what I expected. They were portrayed as a coffee pod but it is more like a tea bag and it doesn’t work in my Keureg. I had to go out and buy a filter for my machine and pour the coffee grounds in it. After doing that, I really didn’t care for the coffee. When I inquired about returning the coffee, I was told I could at my expense. The cost of shipping back would cost me the the same amount as a box of coffee. Since I don’t live in an area where I can return it to the store, I am stuck with four boxes of coffee I don’t really care for.