The order process and delivery went without a hitch. The bottles were well packaged and the delivery was smooth, actually ahead of time. I am just beginning to try the syrup in the coffee so my review is preliminary. The taste is decent and there is a noticeable difference between it and other syrups such as Pumpkin Spice (my favourite) and Gingerbread (close second). The Winter Spice does enhance the coffee experience. However, I do wonder why it comes in a plastic bottle while the other syrups mentioned above come in glass bottles. Thank you.l